Our policy lasts 7 days. If 7 days have gone by since your delivery, unfortunately, we can’t offer you an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Additional non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@amaraz.com and send your item to: 466, Peradeniya Road, Kandy, Central 20000. Sri Lanka
Shipping
To return your product, you should mail your product to: 466, Peradeniya Road, Kandy, Central 20000. Sri Lanka
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live in Sri Lanka, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over LKR 5000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.